Turn customer feedback into measurable business improvements.
Know what deserves attention first...
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Customers consistently praise your team, but response time keeps appearing across recent feedback.
Integrates seamlessly with the tools local businesses trust
Decisions our customers finally make with confidence.
Real operators. Real operational changes. Results they can point to.
"We stopped guessing. Fourteen customers told us the same thing about our booking flow, we changed it, and that complaint simply stopped arriving."
Result
Booking complaints down 80% in 90 days
Linnea Sjöberg
Owner of Hair Studio · Stockholm
"For the first time I can show my partners evidence that an operational change worked, instead of asking them to trust my instinct."
Result
Wait-time complaints down 41% · 3 locations
Dr. Marcus Bergqvist
Clinic Director · Göteborg
"A guest wrote to us on a Sunday. I called her within minutes — and on Monday we fixed the process that caused it."
Result
9 root causes addressed last month
Anna Kowalski
General Manager · Restaurang · Malmö
Try it See how feedback becomes action
Every customer is invited to speak. Your job is only to decide what to fix first.
Four quiet steps One business that keeps improving
Listen without effort, understand what matters, act while it counts, and see the result — a management routine that runs itself.
No staff training.
No manual asking. No friction.
Your team was hired to look after customers, not to run software. KundPulse connects to the systems you already use and starts listening the moment a visit or booking is complete. Nobody has to remember anything, which is exactly why the intelligence keeps arriving month after month.
- Connection Source 1Webhook feed
- Connection Source 2API stream
order.paidappointment.completedcheckout.sessionAsked at the moment customers remember the detail
Feedback collected the second a payment clears is thin and generic. KundPulse waits until the experience is genuinely complete, then invites every customer equally to share it on the channel that suits them. No filtering, no gating — just responses specific enough for a manager to operate on, and roughly 3x more of them.
- Checkout Event
- Intelligent Delay
- Automated review requests
Hi John Doe!
Thanks for visiting Nordic Hair Studio. We'd really appreciate it if you took a minute to leave a quick review — it helps our small team more than you know.
Tap the link below to share your rating:
A disappointed customer is a decision, not a disaster
Most unhappy customers never complain — they simply stop coming back, and you never learn why. KundPulse gives them a direct line to management instead. The moment critical feedback arrives, you see the full context and a suggested response ready for your approval, so the relationship is repaired in minutes and the underlying cause is recorded for your next operational review.
"Hi Lars — I'm so sorry your wait felt too long today. We'd love to make it right with a complimentary visit. Could we book you in this week?"
Every location. Every platform. One honest picture.
Reputation scattered across platforms is impossible to manage and easy to rationalise away. KundPulse brings every public review and private message into a single view, per location or across the group, so leadership can compare performance, spot the branch that is drifting, and reply without switching tabs.
"Truly exceptional service — the team made us feel like regulars from day one."
"Smooth booking, friendly staff. Coffee could be a touch warmer."
Feedback specific enough to act on
Asked the second a transaction clears, feedback is vague. KundPulse waits until the experience is genuinely complete, then invites every customer equally — no pre-screening, no filtering. What comes back is detailed enough for a manager to operate on, delivered at a natural pace that respects Google, Trustpilot and Meta guidelines.
- Asked once the experience is complete
- Natural, unforced delivery pace
- Every customer invited — no pre-screening
Know exactly what deserves your attention first.
Your feedback already holds the answers. KundPulse reads every public review and every private message, separates a single bad day from a genuine pattern, and tells management which recurring issue is costing the most customer satisfaction right now.
Management priorities
A ranked view of the issues affecting customer satisfaction most — so the next decision is obvious rather than debatable.
Root cause analysis
Recurring themes are grouped and traced to the operational cause behind them: staffing, pricing clarity, wait time, process.
Proof of improvement
Issue detected, priority set, change implemented, perception monitored, result validated. You see whether customers mention it less than before — no guessing.
- Friendly staff
- High quality service
- Easy booking
- Long wait times
- Unclear add-on pricing
Compare every location Or focus on one
See which locations are improving, which are drifting, and where the same complaint keeps reappearing.
What is one unresolved problem costing you?
Adjust the sliders to see the monthly value tied up in customers you never hear from.
*Illustrative estimate based on a conservative 12% of monthly revenue influenced by customer experience and retention.
Pricing that pays for itself.
Cancel anytime.
Choose the plan that fits your footprint. Stop one recurring problem from quietly driving customers away, and the month has already paid for itself.
Core Pulse
ONE LOCATION, FULL CLARITY
ex. VAT
- Every public review in one place
- AI-drafted replies your team approves
- Performance trends you can act on
- 1 executive briefing / mo
- Track whether improvements work
- Know about critical feedback instantly
- Customer recovery + priority alerts
- Connect the systems you already use
- Autopilot responses when you want them
Active Pulse
MULTI-LOCATION IMPROVEMENT
ex. VAT
- Every location's feedback in one view
- Compare performance location by location
- AI-drafted replies your team approves
- Performance trends you can act on
- 4 executive briefings / mo
- Track whether improvements work
- Know about critical feedback instantly
- Customer recovery + priority alerts
- Connect the systems you already use
- Autopilot responses when you want them
Elite Pulse
OPERATIONAL EXCELLENCE AT SCALE
ex. VAT
- Everything in Active Pulse
- 10 executive briefings / mo
- Full history of past briefings
- Show authentic feedback on your website
- Roles and access for your team
- Monthly briefing delivered to leadership
- Autopilot responses when you want them
Frequently asked
questions
Everything operators ask before signing up.
Let’s secure your local search dominance
Drop us a line—our team will reply in under 24 hours.
Get in touch
KundPulse helps businesses turn everyday customer interactions into reviews, insights and growth.
- A personal reply from our team.
- Tailored advice and feedback for your business.
- Collaborative next steps to hit your growth targets.
Built by operators, for operators
We founded KundPulse after watching excellent restaurants, clinics and shops make decisions in the dark. Their customers knew exactly what needed to change — but that knowledge scattered across platforms, inboxes and conversations no manager ever saw. KundPulse exists to give leadership one honest, structured view of what customers experience, and the evidence to prove that acting on it worked.
Clarity over noise
Hundreds of opinions reduced to the few priorities that actually move customer satisfaction.
Relationships worth protecting
A direct line to management means a difficult experience is understood and resolved while it still matters.
Improvement you can prove
Every change is measured against the complaints that prompted it, so progress is documented, not assumed.