Question 1

How quickly can we be up and running?

Accepted Answer

Sign up, connect your Google Business Profile, and management starts receiving customer intelligence the same day. No onboarding call is required. Most teams spend their first twenty minutes on three things: confirming the locations, choosing how and when invitations go out, and adjusting the wording so it sounds like your business rather than a software product. Everything after that runs on its own, and you can change timing or wording whenever you like without starting over.

Question 2

Do you support multi-location businesses and franchises?

Accepted Answer

Yes. Active Pulse covers up to 3 locations and Elite Pulse up to 10 (more on request). Every chart, queue and alert respects the active location, so leadership sees the whole picture while a branch manager sees only their own. That separation matters in practice: owners can compare sites fairly on the same measures, while each manager works from a list that contains only their own customers and their own feedback. Adding a new site later is a matter of minutes and does not disturb the history you have already collected.

Question 3

Is there a contract or cancellation fee?

Accepted Answer

Never. KundPulse is month-to-month, or annual if you prefer the saving. Cancel from your dashboard in two clicks — no calls, no retention scripts, no fees. Your reviews stay on Google because they belong to your Google Business Profile, not to us, and you can export your feedback history before you leave. We would rather earn the next month than lock you into twelve.

Question 4

Which customers get invited to share feedback?

Accepted Answer

All of them. Every customer receives the same invitation once their visit or purchase is complete, and every customer chooses freely between a public review and a private message to management. Nothing is filtered or pre-screened, and no question is asked beforehand to sort happy customers from unhappy ones. Customers who report a problem are additionally offered a private line to your team so it can be put right, but their public path to Google stays completely open at every step.

Question 5

Is my data safe and GDPR compliant?

Accepted Answer

All data is encrypted, hosted in the EU, and isolated per business with row-level security. We are GDPR compliant by default and never share or sell customer data. Only the people you invite to your workspace can see your customers and feedback, with owners and team members holding different levels of access. Contact details are used to send the invitation you asked for and nothing else, and they can be deleted on request.

Question 6

Is KundPulse compliant with Google review guidelines?

Accepted Answer

Yes. Invitations are unbiased, links to your Google Business Profile are direct and unfiltered, and no customer is ever screened or discouraged from posting. Compliance is a design constraint, not a setting you could switch off. There is no review gating anywhere in the product, no incentives for positive reviews, and no wording that nudges unhappy customers away from Google — which is what keeps you safe from both Google penalties and consumer-protection complaints.

Question 7

What systems does KundPulse connect to?

Accepted Answer

KundPulse integrates directly with Google Business Profile to manage public reviews and give every customer an open route to Google. Transaction and appointment events arrive through webhooks and our API, so the loop starts quietly in the background the moment a visit is complete. If your booking or point-of-sale system cannot send events yet, you can upload or add customers manually and still run the same automated timing and follow-up.

Question 8

How do we know whether an improvement actually worked?

Accepted Answer

Each improvement initiative is tracked against the complaints that prompted it. KundPulse compares how often customers raise that issue before and after the change, so you can demonstrate progress with evidence instead of impressions. In practice that means you pick one theme a month — wait times, billing clarity, a handover between staff — change the process, and then read next month's comments to see whether the mentions dropped. Over a quarter this turns scattered feedback into a short list of fixes that measurably moved.

Question 9

How do I get more Google reviews for my business?

Accepted Answer

Invite every customer, automatically, right after the visit is genuinely completed. KundPulse triggers that invitation from your booking or transaction events, links straight to your Google review form, and never screens who gets asked.

Question 10

When is the best time to ask a customer for a review?

Accepted Answer

After a short, natural cooling-off window once the service is complete. Instead of blasting an instant request the second a checkout finishes, KundPulse applies a configurable Smart Delay (such as 1 hour post-visit). This ensures requests land while the experience is still fresh, without interrupting the customer.

Question 11

Can I offer a discount or gift for a Google review?

Accepted Answer

No. Incentivised reviews breach Google's content policies and US FTC guidance, and they distort the sentiment data you need to run the business. KundPulse asks every customer the same way, with nothing attached.

Question 12

Is it allowed to only ask happy customers to review us?

Accepted Answer

No — that is review gating, and it breaches Google's review policies rules on suppressing negative feedback. In KundPulse every customer receives the same invitation and freely chooses between a public Google review and a private message to management.

Question 13

Do more Google reviews improve local SEO?

Accepted Answer

Review volume, rating and recency are local ranking signals, and review text adds relevance for the services and places you want to be found for. A steady weekly flow of fresh reviews also lifts click-through from the map pack.

Question 14

How should I handle a negative review?

Accepted Answer

Reply publicly, acknowledge the specific issue without disputing details or exposing personal information, and resolve privately. KundPulse alerts you the moment negative feedback arrives and drafts a compliant reply for you to approve.

Question 15

How do I stop the same complaint from coming back?

Accepted Answer

Feedback is grouped by theme to track how often each theme recurs after you act on it. KundPulse ties every improvement initiative to the complaints that prompted it and compares recurrence before and after, so you can prove the fix worked.

Your customers tell you where the business can improve.
KundPulse tells you what to change next.

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GDPR Compliant (EU)

HIPAA Safeguarded (Dental & Healthcare)

Google Business Profile Compliant (Zero Review Gating)

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Your customers tell you where the business can improve.KundPulse tells you what to change next.